Customer Decision Making

Customer Decision Making

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The Take Away
Moments of truth are based on interactions with your product or brand that either make or break the user or customer experience. These moments of truth can be designed by UX or CX or Service Design professionals as long as they are aware of them and are able to talk to their users and customers to find out what will work for them.

Author/Copyright holder: DarkEvil. Copyright terms and licence: Public Domain.

Published 2 years ago

Category Picture  /  UX Diagrams

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